Hello, dear readers! This week, we are introducing you to the lovely Shana, one of our client liaisons here at Melanie Casey. You've probably chatted with Shana on our live chat feature, or received prompt product or ordering help from her via email :)

Hey, everyone! My name is Shana, and I'm one of the Client Liaisons here at Melanie Casey. That means I get to interact with our clients via live chat or emails, and I also work in the shop to process orders and make sure our inventory is good to go! I prepare new orders for the bench so that our amazing jewelers can create them for you!

My journey to working in jewelry started after I graduated from Johnson and Wales with a degree in fashion merchandising and retail marketing. There, I developed a huge passion for the business of fashion and everything that goes into sourcing a product and putting it into stores. After graduation, I worked for a different jewelry company before I found Melanie Casey. When I saw her line, I just knew I had to work for her! Everything she creates is so lovely. I also loved the idea of working in a smaller jewelry business, because of the camaraderie that comes with a small team and because of the room it allows for creative ideas to be brought to life. Plus, I love that I get to wear a lot of different hats here at MC - I get to work with clients on ordering and customer service, but I also get to utilize my knowledge as a DCA Certified Diamontologist. (This means I took a looooong course to learn all about diamonds - more than I previously thought was possible! It's a fascinating topic to me.)

My favorite part of the job is hearing people's stories about their personal experiences or proposal ideas using our jewelry, and also watching from behind the scenes as brand new designs become popular! It's fun to see the creative process in its entirety: from just the spark of inspiration, to the development and casting, to the completed piece that makes our clients so happy!

One of the most fun non-jewelry related parts of this job comes in the form of Betty, the shop pup! She brings a lot of fun and levity to the day. Also, celebrating new members of the team or milestones of the business at our favorite Thai food place is always the best because we all get to kick back, relax, and talk about our love for jewelry! 

The list of my favorite pieces in the collection is always evolving as Melanie comes out with new designs. But, I would have to say either the Stargaze ring, Diamond Petticoat ring, or the Astra ring are in the running right now :)

When I'm not working, I am probably watching puppy videos online (thanks, YouTube!) or spending quality time with my boyfriend, Josh (apparently the Melanie Casey team has a thing for Josh's! haha!). I love to spend time with friends and family, traveling and exploring new places, and I am currently searching for a volunteer opportunity where I can take care of dogs! 

I am really glad to be here at Melanie Casey, and I look forward to working with you on your next jewelry purchase!


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